도움

I have gone to 나의 게임 세계 and haven't received my 게임 세계?
It can take several hours for the 게임 세계 to be allocated to your account.

Is there anyway I could reserve my favourite team?
SM cannot reserve any club for any of its members. However, there is an option to reserve a club in a new 게임 세계 before it opens via 업그레이드.

Why am I banned from buying 업그레이드
When a refund is made on a 업그레이드 product we could incur a cost depending on the method of the refund. We may therefore ban any future 업그레이드 activity.

How do I create the 게임 세계 I bought?
You can create the 게임 세계 you bought via 나의 게임 세계.

Is there a time limit in which I need to create my 게임 세계?
There is no set time in which you need to create your purchased 게임 세계.

My 골드 매니저 said I had 1 day left so I assumed I had until midnight to renew? You have one day removed from your 골드 매니저 each day at 06:00 Game Time.

Am I entitled to a refund for an item I have purchased via 업그레이드? Please refer to our Sales and Refund Policy.

How do I request a refund for an item I have purchased via 업그레이드? If you are eligible for a refund (please refer to our Sales and Refund Policy), then create a Upgrades Ticket.